Details OF The Workshop:

Audience: Teachers, lecturers, ALNCOs, pastoral teams, youth workers, family-support practitioners, health and social-care professionals, employability staff and community-service teams.

Recommended duration: Three and a half hours

Delivery: Highly practical and interactive, using realistic scenarios, structured tools, paired practice and reflective feedback.

Workshop Purpose

The workshop develops professionals’ confidence in holding respectful, purposeful and sometimes challenging conversations with parents and families.

Participants learn how to create psychological safety, listen without becoming defensive, communicate concerns without blame and move conversations towards shared outcomes, clear responsibilities and meaningful follow-through.

The emphasis is not simply on having a “positive conversation”. It is on developing relationships that support better participation, trust and outcomes for children, young people and families.

Learning Outcomes

By the end of the workshop, participants will be able to:
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Prepare effectively for a meeting with a parent

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Establish a clear and respectful purpose

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Recognise the influence of professional power and previous family experiences

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Listen actively and identify what matters most to the parent

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Communicate concerns clearly without blame, jargon or assumptions

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Manage disagreement, emotion and defensiveness

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Identify shared priorities and realistic outcomes

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Agree clear actions, responsibilities and review arrangements

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Repair trust when communication has broken down

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Reflect on and improve their own conversational practice